October 21, 2014

Roshan is awarded for its best customer care service

By Khushnood Nabizada - Sun Dec 02 2012, 2:34 pm

Roshan, one of the largest Afghan telecom company, announced it  won the Best Customer Care Award at the eleventh annual World Communication Awards ceremony, held in London.  Roshan’s victory marks the sixth consecutive year the operator has been recognized by the World Communication Awards.

Roshan’s selection as the winner of the Best Customer Care category of the World Communication Awards is the company’s third such recognition since its Customer Care

Division earned the first ISO-9001:2008 certification in September 2011. The certification is the highest level of quality achievement recognized by the International Organization for Standardization (ISO).

“For an Afghan company to be named the “Best in Customer Care” when competing for this prestigious award against other global telecom brands, is a great testament to the quality of service and dedication to quality of the Roshan employees, Karim Khoja, Chief Executive Officer, said.

Adding, “Roshan was the first bring a world-class Customer Care Centre that answers 85 percent of calls within 20 seconds, serves over six million customers and responds to nearly 30,000 calls per day in Dari, Pashto and English throughout Afghanistan.  The Customer Care Center is staffed by highly trained agents and females make up 35 percent of the staff.”

Since 2003 Roshan has committed to being a different kind of company that is respectful of cultural traditions.  As such, Roshan’s female customers also have the option to speak with female agents in Roshan’s Ladies Call Centre.  Female customers can do so by dialing 333 to use the company’s multilingual Interactive Voice Recognition (IVR) then select “Ladies Customer Centre” to register.

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